Conditions of Use


Can I get a refund on my ticket?

You are entitled to a refund of the face value of a ticket if a concert or event is cancelled but you may not get a refund if the event goes ahead and you cannot attend.

Getting a refund on tickets

If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket.

If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid.

If an event is rescheduled to another date, your tickets will be valid. If you can't make the rescheduled date, then you're entitled to a full refund.

We are responsible for giving you a refund for tickets to a cancelled event.

When you’re not entitled to a refund

But you're not entitled to a refund for the ticket if an understudy appears in place of a show's headline star or a headlining artist changes from the ones advertised on a music festival line-up.

And if you can no longer attend an event or you've simply changed your mind about going, you're not entitled to a refund.

In summary

     

  • If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket
  •  

  • You’re not entitled to a refund if you can no longer attend an event
  •  

  • You’re also not entitled to a refund if an understudy is used in place of a show’s headline star or a headlining star changes from the ones advertised on a music festival line-up

 

Any enquiries please email us at admin@thewitchwood.net


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All Information Correct at time of Publishing